# How M+H Architects Discovered Support & Performance With Softdrive

**Industry**  
Architecture  
**Location**  
St. Louis, MO

> _“It's not just about the technology; it's about the people behind it.”_-Tara Golmore, Senior Project Architect at M+H Architects

### Background

M+H Architects, a forward-thinking architectural firm, faced significant challenges with their previous IT vendor, which included poor communication, lack of support, and unfulfilled promises regarding technology upgrades. This led them to seek a new solution to meet their computing needs effectively.

#### **Challenge**

The main issues M+H Architects wanted to address were:

- Poor communication and support from their previous cloud vendor.
- Unmet promises regarding technology upgrades.
- A need for a reliable and responsive PC solution to support their daily operations and intensive software applications.

#### **Solution**

After discovering Softdrive while exploring alternatives, M+H Architects engaged their IT partner, ATB Technologies, to evaluate Softdrive's suitability. Impressed by its performance and the exceptional support provided, they proceeded to implement Softdrive throughout their organization.

#### **Implementation**

Softdrive was deployed to all employees at M+H Architects, supporting a range of applications and roles from administrative tasks to GPU-heavy software, without the need for expensive computers. This wide implementation demonstrated Softdrive's versatility and ability to meet diverse computing needs within the firm.

#### **Results**

M+H Architects experienced numerous benefits from switching to Softdrive, including:

- Enhanced communication and support: Softdrive provided exceptional customer service, with rapid response times to any issues, a stark contrast to their previous provider.
- Reliability: The reliability of Softdrive's service meant that M+H Architects could operate daily without disruptions, a critical factor for their business.
- Flexibility and scalability: Softdrive's ability to offer different levels of computing power (from SD2 to potentially SD3 or SD4 for higher-demand tasks) provided the firm with the flexibility to match their computing needs with their projects' demands.

#### **Key Features Appreciated**

- Rapid and effective support, especially from the customer service representative, who was highly commended for his dedication.
- The cloud computing model allowed for the use of less powerful laptops in the field, underscoring Softdrive's efficiency and the minimal hardware requirements.
- The elimination of the need for dedicated IT personnel allowed for the reallocation of capital to other areas of the firm.

#### **Conclusion**

M+H Architects' transition to Softdrive illustrates the impact of responsive customer service and reliable cloud computers on an architectural firm's operations. This partnership not only solved M+H Architects' immediate technological challenges but also positioned them for scalable growth and innovation in their projects.

Softdrive's commitment to listening to and addressing client needs is a cornerstone of their success, as demonstrated in this fruitful collaboration.